General Rules for travel

ROLE OF ASSARCAB

1. Additional Information

   Use your Booking No for all communication with AssarCab. Your Booking No. serves as confirmation of ticket status. Carry a print out of this e-ticket and Present it to the cab at time of check in. Carry photo identification, you will need it as proof of identity while checking in.

2. Boarding of Passengers

   Passengers shall report at the boarding point at least 10 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and Not entitled for any refund of the ticket amount anyhow. Assarcab reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by Assar Cab.

3. Photo Identification

   Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.

4. Baggage

   Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 4.5 Kg, Excess baggage will be charged as per Assar Vehicle Rental Services Private Limited rules. Assar Cab shall not take responsibility in the event of loss or damage to the passenger luggage. AssarCab reserves the right to disallow any excess baggage carried by the passengers. AssarCab highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold AssarCab responsible for any pilferage/ damage etc. to such valuables. AssarCab assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

   Assarcab only provides a technology platform that connects intending travellers with cab. Assarcab also doesn’t act as an agent of any cab or Cab operator in the process of providing the above-mentioned technology platform services.

   Assarcab acts as a facilitator connecting intending customers to Cab operators offering sale of tickets. Accordingly, the contract of sale of services on the Website is strictly a bipartite contract between the User and Cab operator.

   The Cab ticket booking voucher which Assarcab issues to a User is solely based on the information provided or updated by the Cab operator regarding the seat availability.

   The amenities, services, routes, fares, schedule, cab type, seat availability and any other details pertaining to the Cab service are provided by the respective Cab operator and Assarcab has no control over such information provided by the Cab operator.

5. Delay of Service

   AssarCab may delay a cab without any prior notice in case of circumstances beyond its control. In such circumstances AssarCab delays a cab more than 2 hours. AssarCab may reschedule the journey on the next AssarCab service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. AssarCab is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.

6. Breakdowns

   In case of any breakdowns in route, we will refund the amount on a prorate basis at our booking counters situated at the origin or destination of the journey. We will not make any alternate arrangements of travel for breakdowns en route. We are not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.

7. Pets

   We do not allow any pets on board its service.

8. Contact Information

   Assar Cab 24 X 7: 0731 3564526 or 910-9999-666,910-910-1851 Assarcab Customer Support Email (Response Time 3 Working Days):support@assarcab.com

LIMITATION OF LIABILITY OF ASSARCAB

In its role as a technology platform to facilitate transactions between the cab operators and the Users, Assarcab shall not be responsible for the operations of the cab operator including, but not limited to the following:

1. Timely departure or arrival of the cab;
2. The conduct of cab operator's employees, representatives or agents;
3. The condition of the cab, seats etc. not being up to the customer's expectation or as per the description provided by the cab operator;
4. Cancellation of the trip due to any reasons;
5. Loss or damage of the baggage of the customer;
6. The cab operator changing a customer's seat for any reason whatsoever;
7. Cab operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Assarcab or the User;
8. Cab operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the cab.

RESPONSIBILITIES OF THE USERS

1. Users are advised to call the cab operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip
2. At the time of boarding the cab, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
3. Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
4. All tickets issued shall be non-transferable.

CANCELLATION OF TICKET

1. Cancellation of tickets can be done either through the User’s login in the Assarcab’s website or mobile application, or by calling on the customer care number;
2. Any cancellation is subject to such cancellation charges as mentioned on the ticket.
3. User needs to compulsorily obtain a cab ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular cab operator specifies otherwise in their terms and conditions.

Cancellation Cutoff Time Cancellation Return Amount

Between 0 To 4 Hours 0 %

Between 4 To 8 Hours 10 %

Between 8 To 12 Hours 20 %

Between 12 To 24 Hours 30 %

Above 24 Hours 50 %

We may cancel a service without any prior notice in case of circumstances beyond its control. In such circumstances we shall either reschedule the journey for travel on the next service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.

4. Passenger may cancel their ticket minimum 4 hours before the Pickup time. The passenger will be required to collect the refund from the point of purchase.
5. The cancelled ticket amount is refunded by the respective bank subject to terms and conditions of the bank.

USER OBLIGATIONS:

Users agree that:

1. They will always abide by the terms mentioned under the instant Terms of Service. Any breach will lead to suspension of User account with immediate effect.
2. They will not indulge during the course of the trip into any activity which is illegal and is in violation of any law of India.
3. They shall reach the mutually agreed meeting point on the agreed time. In case, if any User fails to adhere the same, the other User shall have the right to cancel the Trip without any extra cost or liability.
4. They shall not discriminate or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation.
5. User agrees that insurance, if any provided as a part of the service or product by Assarcab shall be as per the terms and conditions of the third-party insurance company. Assarcab merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. Assarcab shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.

ROLE OF ASSARCAB AND LIMITATION OF LIABILITY

1. Assarcab shall not be responsible for any delay, improper service, standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are Assarcab's independent contractors.
2. Assarcab shall not be responsible for any act or actions of co-travelers, co-passengers which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided on the outbound tour.
3. Correct information of the contact details of the User shall be provided at the time of booking. Assarcab takes no responsibility for any claims arising out of non-receipt of information if the specified contact number is not reachable or does not belong to the User.
4. Assarcab being merely a facilitator, shall not be liable for the following:

REFUNDS

1. Assarcab is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled for a refund is subject to Assarcab receiving the amount from the said service provider. User acknowledges that Assarcab shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of Assarcab. In such events the User shall directly approach the service provider for any claims.
2. In case the User makes any changes in their accommodation while on the Tour, Assarcab shall not refund or pay compensation in any manner whatsoever. The User would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
3. In the event of any delay in the refund beyond the period specified herein, the entire liability of Assarcab shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.

Cancellation Policies

4. Less than 4 hours from the station departure time 100% Cancellation Charges
5. Between 4 Hrs to 8 Hrs from the station departure time 90% Cancellation Charges
6. Between 8 Hrs to 12 Hrs from the station departure time 80% Cancellation Charges
7. Between 12 Hrs to 24 Hrs from the station departure time 70% Cancellation Charges
8. Between 1 to 3 days before station departure time 40% Cancellation Charges

AMENDMENTS

1. In the event of Assarcab amends or alters any tour or holiday after such a tour or holiday has been booked, the User shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which Assarcab may offer.
2. In either of these cases above, the User shall not be entitled to nor Assarcab be liable to the User for any damage, additional expenses or consequential loss suffered by the User. Assarcab’s liability in such cases shall be only to refund the amount of the cost of the said tour to the User (after deducting applicable cancellation charges, and other overheads as applicable from case to case, without any interest on the same.

PROMOTION & DISCOUNTS

1. Assarcab may, from time to time, launch some promotions and discount offers on the tour package internally or externally through advertisements and some Users might receive additional benefits due to entitlement to such promotion and discounts. No claims from other Users booking a similar tour or package for such privileges shall lie if they are not entitled for the discounts or eligible under the promotion.
2. In case of publication of any travel scheme offering any discount or benefit by Assarcab, .Assarcab shall have the sole right to withdraw such a scheme or discount at any time.